Terms and Conditions

These service terms govern your access to and use of the Palace of Chance Casino website, your player account, the games available on the platform, promotions, payments, and related services provided through the site.

By visiting the website, registering an account, depositing, playing, or otherwise using the services, you agree to follow these conditions of use. They are designed to set clear expectations about how the platform operates, what we ask of players, and what you can expect from us as the operator.

If you do not agree with these platform rules, please do not create an account or use the services.

Eligibility: Who Can Use Palace of Chance Casino

Palace of Chance Casino is intended for adults only.

To use the platform, you must:

• Be at least 21 years of age , or older if your local laws require a higher legal gambling age
• Be legally allowed to participate in online gambling in your jurisdiction

It is your responsibility to understand and comply with the laws that apply where you are located. The operator may restrict or block access (including account registration, deposits, gameplay, promotions, or withdrawals) in certain countries, states, territories, or regions, or for other compliance and operational reasons.

Creating Your Account: Simple Rules That Protect Players

When you register, you agree to provide accurate, current, and complete information, and to keep it updated. Your account must be registered in your own legal name and for your personal use.

To keep the platform fair and secure:

• You may only create and use the number of accounts permitted by the operator (typically one per person/household/device as determined by our internal controls).
• You may not create an account on behalf of someone else.
• We may request confirmation of certain details at registration or later (for example, to validate identity, age, or payment method ownership).

If the information you provide is inaccurate or misleading, access to services (including promotions and withdrawals) may be limited until the matter is resolved.

Verification Checks (KYC): What We May Ask For and Why

To help protect players, prevent fraud, and meet compliance requirements, we may request documentation or information to verify your account. This can include checks related to:

• Identity and age
• Current address
• Payment method ownership (such as proof that a card or e-wallet belongs to you)
• Deposit/withdrawal security review
• Other information reasonably required to maintain a safe and compliant service

Verification may be required before a withdrawal is approved, and in some cases before certain promotions are credited or gameplay continues. If requested documents are not provided within a reasonable time, we may limit account functions until verification is complete.

Account Security: Your Login, Your Responsibility

You are responsible for keeping your username, password, and any other login credentials confidential. Any activity carried out through your account is treated as authorized by you, unless we determine there is evidence of compromised access.

Your account is personal and may not be:

• Shared with another person
• Transferred, sold, or assigned
• Used to place bets or participate in promotions for someone else

If you believe someone else has accessed your account, contact support as soon as possible so we can assist with securing it.

Payments, Withdrawals, and Balances: What to Expect

Palace of Chance Casino supports a variety of payment options, which may include American Express, Visa, MasterCard, Discover, checks, bank wire transfer, Neteller, and cryptocurrency options such as Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC). Availability can depend on your location, bank/provider policies, verification status, and operational requirements.

Key points to understand:

• Processing times and transaction limits can vary by method and may change over time.
• Deposits and withdrawals may be subject to security and verification review.
• Withdrawal requests may be reviewed before approval to help prevent fraud, chargeback abuse, or policy violations.
• We may apply reasonable checks to confirm the legitimacy of transactions and the accuracy of account details.

Your displayed balance may include separate components (for example, cash funds and bonus funds). If bonus funds are active, they may be subject to bonus terms, including restrictions and non-cashable (sticky) rules.

Bonuses and Promotions: Extra Terms Apply

Promotions (including match bonuses, free chips, and free spins) may come with additional bonus terms beyond these general service terms. Before claiming any offer, you should review the specific promotion rules shown on the offer page or in the cashier at redemption.

Common promotion conditions may include:

• Eligibility requirements (including location and account status)
• Wagering (playthrough) requirements
• Time limits to use bonus funds or free spins
• Game restrictions (some games may be excluded or contribute differently)
• Maximum conversion or maximum withdrawal limits for some offers
• Promo code entry requirements and redemption steps

Unless a specific promotion states otherwise, no-deposit bonuses are generally limited by a maximum cashout policy. For many free chip/free spins offers, the maximum withdrawal is typically capped (often up to $100), and bonus funds are commonly non-cashable (sticky)—meaning bonus amounts are removed from the balance when a withdrawal is processed.

We also reserve the right to refuse, remove, or limit promotional benefits where we reasonably believe there has been misuse, including multiple-account play, code abuse, or play on restricted games while a bonus is active.

If you’re looking for the exact rules for a specific offer, please review the promotion’s dedicated terms before redeeming it.

Games and Platform Access: Availability Can Change

We work to provide reliable access to games and services, including content powered by third-party software providers (for example, Real Time Gaming). However, access may vary due to:

• Your location or device compatibility
• Scheduled maintenance
• Software updates
• Network interruptions or technical issues
• Provider availability or regulatory constraints

Some games, features, promotions, or sections of the site may be added, removed, suspended, or limited at any time. We do not promise that any specific game or payment method will always be available in every jurisdiction or at every moment.

Fair Play Standards: Keeping the Platform Safe

Using Palace of Chance Casino means playing fairly and using the service for lawful entertainment purposes. You agree not to:

• Use the site for illegal activity or in a way that violates applicable laws
• Provide false or misleading account details
• Engage in fraud, collusion, or attempted manipulation of games or promotions
• Abuse chargebacks, reversals, or payment disputes to avoid legitimate obligations
• Attempt to exploit software bugs, errors, or system vulnerabilities
• Use unauthorized software, scripts, bots, automation tools, or any method designed to gain an unfair advantage
• Allow another person to play through your account or use your payment methods without authorization

If a bonus is active, you must follow the offer’s game restrictions. Playing excluded games or using restricted betting behavior while a promotion is active may result in the bonus and related winnings being removed.

Enforcement Rights: When We May Limit or Close Accounts

To protect players and the integrity of the service, the operator may take reasonable action when necessary. This can include refusing service, limiting access, pausing withdrawals for review, removing promotions, or suspending/closing an account where we reasonably believe:

• These account rules or promotion rules have been violated
• Verification is incomplete or inconsistent
• There is evidence of fraud, payment abuse, or multiple-account activity
• The account is being used in a way that creates unfair advantage or platform risk

When possible and appropriate, we aim to handle reviews in a fair, timely, and measured way, and to request clarification or documentation if needed.

Mistakes and Technical Issues: How Errors Are Handled

From time to time, errors can occur. This may include display issues, incorrect balances, game malfunctions, interrupted sessions, bonus crediting mistakes, or other technical faults.

If an obvious error occurs, we reserve the right to correct it and to address the outcome in a fair and reasonable manner. This can include adjusting balances that were impacted by a malfunction, voiding wagers that were clearly affected by a technical fault, or correcting promotion credits that were applied incorrectly.

Responsible Gaming: Entertainment First

Gambling should be treated as entertainment, not a way to make money. We encourage players to set personal limits and to take breaks when needed. Responsible gaming tools or account restrictions may be available depending on your account and location.

If you want to learn more about safer play and support resources, please review our Responsible Gaming page.

Ownership and Site Content: Intellectual Property Basics

The website and its original content—including branding, logos, design elements, text, and software components—are owned by Palace of Chance Casino or used under license.

You may not copy, reproduce, republish, distribute, reverse-engineer, or commercially exploit any part of the site or its content without prior written permission, except where permitted by applicable law.

Third-Party Services and Links

Some parts of the platform rely on third-party providers, such as game studios, payment processors, identity verification services, and hosting or security vendors. These services can have their own availability limits and operational requirements.

If the site includes links to third-party websites or tools, those are provided for convenience. We are not responsible for third-party content, policies, or outages, and you should review any relevant third-party terms where applicable.

Liability Limits: Practical Boundaries

We work to operate a secure and reliable platform, but certain outcomes are outside our control. To the extent permitted by applicable law, we are not responsible for losses or damages arising from:

• Connectivity problems, device incompatibility, or user error
• Interruptions caused by maintenance, technical faults, or provider outages
• Unauthorized access resulting from failure to protect login details
• Third-party failures (including payment networks or external service providers)
• Events beyond reasonable control (such as severe service disruptions or force majeure circumstances)

Nothing in these service terms is intended to limit any rights you may have that cannot be limited under applicable law.

“As Is” and “As Available”: No Constant-Availability Promise

The website, games, and services are provided on an “as is” and “as available” basis. While we aim for a stable experience, we cannot guarantee uninterrupted access, continuous availability of any specific feature, or error-free operation at all times.

Updates to These Service Terms

We may update these conditions of use from time to time to reflect operational changes, security improvements, legal requirements, or platform updates. The most recent version posted on the website will apply from the date it is published, unless stated otherwise.

We encourage you to review this page periodically so you remain informed about the rules that apply to your use of the platform.

Related Policies to Review

These site terms should be read alongside other policies and rules that may apply to your use of the service, including:

• Privacy Policy
• Cookie Policy
• Bonus-specific rules shown with each offer (bonus terms)
• AML/KYC-related requirements where applicable to verification and payments

Contact Palace of Chance Casino

If you have questions about these platform rules, your account, verification, payments, or promotions, you can reach Palace of Chance Casino support using the official channels:

• Email: support@palaceofchance.com
• Phone (USA & Canada Toll Free): 888-262-5515
• Live chat: Available on-site (when online)

Using the platform means agreeing to follow these service terms, and they’re here to help keep gameplay clear, fair, and secure for everyone who chooses to play at Palace of Chance Casino.